Village Vet - Brook Green

Reviews of Village Vet - Brook Green

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  Nayden Mihaylov Naydenov

  Google · 26 December 2025

  Village Vet – A Disappointing Experience On my first visit to the clinic to book an appointment, the lady at the reception looked at me as if questioning why I was there the moment I walked in. When I asked for some information, I was met with a very cold and unfriendly tone. At the time, I didn’t think too much of it and assumed she might just be having a bad day. On the day of the appointment, there was a different person at reception who was quite polite and chatty. She processed the procedures in the system. As my kitten was only 8 weeks old, the necessary internal and external parasite treatments and the required vaccinations were administered. However, no appointment date was given for the very important second dose vaccination, despite the fact that payment was taken immediately. During the consultation, while I was trying to ask the vet questions, I found it particularly uncomfortable that the vet kept explaining their monthly subscription system instead. I had specifically requested nail trimming when I first booked the appointment, but apart from the vaccinations, no other procedures were carried out. In short, if you truly care about and value your pets’ health, I would strongly recommend staying away from this clinic. They are far from professional. I had to urgently find another vet for my kitten’s second vaccination and had it done elsewhere. What was even more upsetting was their response instead of trying to make up for their mistake: “All the vaccinations will have to be repeated.” This left me with the clear impression that their priority is not animal health, but the money they make. Unfortunately, it was a very bad experience.

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  Tranquil Dogtrims

  Google · 19 October 2025

  I felt so relaxed & calm taking my little sausage dog the broom green vets ,I was welcomed by a lady Kerriann who was so sweet as she could tell I was nervous about leaving my chocolate chip !! The service from The hole team made me feel reassured xx thankyou for helping my sausage so much,shes so much better xx

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  Helen “Nascimento”

  Google · 19 September 2025

  I’ve been bringing my Pomeranian, Bruna, here since she was a puppy and the care has always been outstanding. Kerri-ann is absolutely brilliant calm, reassuring and genuinely caring with both Bruna and me. The clinic is spotless, the staff are welcoming, and you can really tell they love the animals.

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  Alex Quinn

  Google · 15 September 2025

  We couldn’t be more grateful for the wonderful care we’ve received as brand-new pet owners. From the moment we arrived, everyone was so kind and welcoming, which immediately put us at ease. A special thank you to Keri-Ann at reception, who went out of her way to help us track down a vaccination, she was so lovely and reassuring throughout. And our vet, Joana, was incredibly patient and generous with her time, answering all of our many questions and helping us feel confident that we’re on the right track with our puppy’s care. It’s such a comfort to know we have such a supportive and friendly team looking after us. Highly recommended!

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  Bruna Binasco

  Google · 18 June 2025

  My hairless dog absolutely loves visiting this clinic—even when we accidentally pass by after hours! The staff here, from reception to the vets, are genuinely kind and caring. They always treat our pup like family, taking the time to give her treats, listen, explain, and make sure she’s comfortable. You can tell they really look out for the animals they treat. We’re grateful to have such a compassionate team nearby!

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