Vets for Pets - New Malden

Reviews of Vets for Pets - New Malden

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  Danyelle Mcdonnell

  Google · 20 February 2026

  Been with these vets for years with various family pets and have always recieved the best care. Especially from Maks and Ruth. Theyre knowledgeable, always friendly and explain things in a way you can understand and always want whats best for your pet. I always feel my bunnies health are in safe hands and couldn't recommend them highly enough.

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  Catherine Hadley

  Google · 13 February 2026

  I came in today (13/02/26)thinking of transferring to your practice from my current vets. i spoke to Debbie behind the reception. She was lovely, very informative and just such a pleasure to talk to. I have recently adopted 2 cats and she spoke to me in detail about her adopted cats, it was a very interesting conversation and she gave me such great advice and tips on dealing with my two new nervous babies. Thankyou Debbie and I look forward to my two meeting you soon.

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  Lauren Debono-Elliot

  Google · 13 February 2026

  I’ve been bringing my guinea pigs here for the past three years, and I feel incredibly lucky to have Max as our vet. He’s extremely knowledgeable, but also patient and kind with both me and the piggies. We’ve faced quite a few challenges over the years, and Max has been amazing every time. Vet visits can be stressful, but seeing him always reassures me. It’s a real privilege to have built such a trusting relationship and to know our pets are in the safest hands. Everyone at the practice has shown me kindness. During periods when we were coming in for weekly check-ups, Julie on reception would remember Scruff and ask how he was doing - that thoughtfulness meant a lot. I couldn’t recommend this practice more highly. 💛🐹

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  Holly Papworth

  Google · 6 February 2026

  We visited Vets for Pets New Malden today with our red fox Labrador, Fig, for a 13:30 consultation regarding an ear infection (she has had one before). Fig is a well-behaved dog - like many Labradors I know, she doesn’t have a bad bone in her body. She loves life and can be an energetic dog (from a working line) but she is calm when being handled and responds well to commands (she is very intelligent) and food rewards! As she is not yet two years old, she is still getting used to the vets and new environments - and we are actively working on her training and getting her used to new things. We take this very seriously. On this occasion, Dr Maks met us in reception, (running 10-15 minutes late). The consultation felt completely rushed (we were probably in there for 5 mins, at most). He just wanted to get on with the examination, speak at us, and seemed irritated if we had anything to say or questions to ask. The worst part though, of course, was the lack of time and care for Fig when trying to examine her ear. She had some discomfort due to the pain in her ear (he ultimately prescribed steroids for the inflammation and drops for the bacteria) - which we did say at the beginning - and she was also quite excited by meeting the vet and going into the consultation room. The room was also very warm (24°C according to the temperature gauge in there) which contributed to her panting. But there was little to no effort made to help her settle before the examination began. He wanted us to restrain Fig so he could put an instrument in her ear to examine, but she had some discomfort due to pain in her ear and was trying to wriggle out. I thought that some sensitivity or anxiety is entirely understandable in this setting, but Dr Maks didn’t have much tolerance. When Fig became unsettled, he referred to her as a “silly girl” and criticised us for offering verbal reassurance, describing it as rewarding “bad behaviour.” We know Fig very well, and gentle reassurance is something that helps her settle - she responds well to calm handling and positive reinforcement. By way of context, I am not unfamiliar with dog behaviour, reinforcement, or training. This is something I care deeply about, am well-read on, and have practical experience with, having trained Labradors before Fig. Unfortunately, the comments made were delivered in a way that assumed a lack of knowledge on our part, which felt unnecessary and condescending. Dr Maks eventually took Fig into a back room away from us to examine her ear. Treatment was recommended with minimal discussion, and it did not appear that previous notes had been reviewed, as we had previously tried the one-off ear drops without success. I had to raise this myself and request daily drops instead. He was a bit condescending and seemed surprised that I thought I would be able to administer the drops in Fig’s ear, but I said I can do this, especially when she is calm and at home. What was most disappointing was the interaction afterwards at reception. In front of the waiting room, Dr Maks offered unsolicited advice about obedience training, handed us a card, and recommended a book, without asking about Fig’s training background or acknowledging that pain, age, and stress can affect a dog’s behaviour - and that perhaps he had played a part in her being unsettled by not taking any time to reassure her. I found this embarrassing and thought it would have been far more appropriate to discuss privately (if at all). While I do not doubt Dr Maks’ knowledge or intentions, on this occasion his manner felt dismissive, judgmental, and not particularly caring or respectful. As Fig is due to be spayed in the coming months, we have made the decision to move her to another local practice (and I am just starting this process). This feels like a shame as we have consistently had positive experiences with the female vets, nurses, and reception staff, none of whom have ever raised any concerns about Fig.

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  T J Taylor

  Google · 21 November 2025

  We’ve been coming here since we adopted our dog in January 2025. I quickly noticed that something was off with her and was believed at this practice. Our dog got diagnosed with Addison’s Disease (which is notoriously hard to diagnose) and we have since spent much time coming here in regular intervals getting injections. Vet care isn’t cheap but we’ve found this practice to be priced on par with others. We’ve seen four of the vets (Ruth, Abi, Michelle, and Max) and each of them has treated us humans and the dog diligently, kindly, and with great consideration. I always have many questions and have gotten detailed responses and thorough reasoning. They happily consult experts, if necessary. The other staff are kind, too. They process insurance claims quickly, are responsive both on the phone and over WhatsApp. The facilities are well laid out, modern, and clean. I’ve only had long wait times a couple of times when there were emergencies which is completely understandable. Otherwise it runs like clockwork. We obviously don’t love going to the vet but it’s always nice to come see many friendly faces. Making a choice on where to take a pet is huge and I believe that many vets rival each other in their care for pets — kind of as a side effect of their profession. You and your pet will be well taken care of and treated very kindly if you come here!

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